TERMS AND CONDITIONS            

1. ABOUT THESE TERMS & CONDITIONS

The Les Petits Joueurs ("Les Petits Joueurs", "we" "us") website (our "site" or "website") and related services are made available to you and Les Petits Joueurs sells its products, in accordance with the following terms and conditions. Please read the Terms & Conditions carefully before placing any orders on www.lespetitsjoueurs.com. We recommend you keep a copy of the Terms & Conditions for future reference. We may modify these Terms & Conditions from time to time. If you do not agree to any change to these Terms & Conditions do not move forward with your purchase. Any changes made after you have placed an order will not apply to that order or any resulting contract, unless we are required to make the change by law, in which case such changed term will apply to the order or resulting contract to that extent.

2. ELIGIBILITY TO PURCHASE

To place orders at www.lespetitsjoueur.com clients must:
- Be an individual as defined as a “Final Customer”
- Be 18 years or older.
- Be eligible and competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account

In particular, you must provide your real name, valid phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the payment details provided.

3. PRODUCT AVAILABILITY

Items featured on the web site reflect the actual availability of the item in color and size. Once the order is processed by the E-commerce and Logistic Department at Les Petits Joueurs who reserve the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with lespetitsjoueurs.com. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
Les Petits Joueurs shall be entitled to restrict multiple quantities of a product being shipped to any one customer or postal address. Les Petits Joueurs may accordingly limit the quantity of a single product that may be ordered in an order and may reject multiple separate orders for the same product.

4. PAYMENT

Payment can be made securely online. By submitting an order to us through our website you confirm and guarantee that the payment details provided on your order are valid and correct. Payment for purchases, can be made by cards specified on our site
You agree that by submitting an order, this immediately authorizes Les Petits Joueurs to charge your debit or credit card with the order payment on submission of your order and implies that you intend to pay Les Petits Joueurs if your order is accepted.

Please note, discounts cannot be combined - This means you may not apply any type of discount code to a sale item. 

5. SHIPPING

We offer free shipping worldwide on orders over €500! All orders are generally dispatched within 2-3 working days after receipt of payment, however during the Private Sale this can be up to 7 days. 


All duties & taxes are payable by the customer and should be paid directly to the delivery courier when the order enters your country; you will be contacted by email or call/text to make payment in advance. Les Petits Joueurs are not responsible for any import duties or taxes.


If for any reason you should decide to reject or refuse delivery of your order, you will be liable to cover the costs of the return to our warehouse and, any duties/customs charges associated with this. Any amounts will be deducted directly from your refund. 

6. PRE-ORDERS

To access future items, you can place your pre-order. The date of shipment will be stated on the productpage, which varies depending on the product.

Please note that cancellations are permitted within 7 days from the confirmation message of yourpre-order. You will receive updates on the status of your delivery via email.

All duties & taxes are external and payable by the customer and should be paid directly to the deliverycourier when the order enters your country; you will be contacted by email or call/text to make paymentin advance.
Les Petits Joueurs is not responsible for any import duties or taxes.

7. FAULTY PRODUCTS

Items are considered "faulty" if they do not conform to our quality standards upon arrival, which require that goods correspond to their description and be of satisfactory quality. If you receive faulty purchased products, you have the right, within 48hrs of delivery, to ask for a repair, exchange, reduction in the price or a full or partial refund, according to our judgement. Please email info@lpjstudio.com with images of any of your purchases, which you consider have been delivered faulty. All return shipping costs will be borne by Les Petits Joueurs. If the customer decides not to substitute the faulty product, Les Petits Joueurs will issue the total refund of the purchase. 



WARRANTY

Les Petits Joueurs products are warranted against defects in workmanship and materials. If within 12 months of purchase, a defect occurs in a product as the result of normal use, Les Petits Joueurs will repair the defect. Product failures caused by excessive or abusive wear conditions do not qualify for exchange or repair. This warranty is available only to the original purchaser and is not transferable. 

It is subject to Les Petits Joueurs production experts' to acknowledge if the issue you detected is a manufacturing defect. Please note that faulty items that can be repaired are not subject to replacements or refunds. The repair process usually takes around 15 business days, however this period might be prolonged depending on the case or during Sales period.

8. RETURNS

We accept returns on all full-price items only (not sale items), in accordance with the following policy. If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return by following the steps below:


- Head to our Returns Center at the bottom of our website

- Enter your order number and email address, exactly as it appears on your order confirmation email/invoice.

- Choose which items you’d like to return and let us know why

- Confirm your original delivery information (amend if needed)

- You will receive an email confirmation with your Return Label, with our negotiated fixed discounted rates:


Italy: Free

Europe and UK: €15

USA and Canada: €40

Middle East, Asia, Pacific, Africa: €55

Rest of the World: €35


Please note: The applicable cost of shipping your return listed above will be deducted from your refund. By submitting a return, you consent to the deduction of the return post cost from your refund.


Once you have received our confirmation to return your order, you may send it back. Your order will need to arrive with us within 21 days from your initial receipt. Returns which exceed this time will not be eligible for refunds. All purchased products being returned must be sent back (including those being exchanged) in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original Les Petits Joueurs packaging. All boxes, dust bags and all other things included in your purchase should be included within your return which are deemed part of the product. All returns are thoroughly examined upon receipt. We will only issue a refund in case the product and its packaging are in a new-like and re-sellable condition.


Items that do not meet our policy will not be accepted and will be sent back to you. We reserve the right to inspect your return and to reject any returns if not in proper condition.


Please note that the costs and risks involved in the return of items are the customer responsibility. Les Petits Joueurs cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.


For any additional assistance, please contact our Customer Care team: returns@lpjstudio.com

9. PRODUCT AND IMAGES ON LINE

We have made every effort to display as accurately as possible the colors of our product that appear on lespetitsjoueurs.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be entirely accurate.
Les Petits Joueurs abstains from every responsibility due to a particular configuration of a client’s computer or to malfunction in regards to color definition.


10. REJECTED ORDERS

Please be aware that all duties & taxes are external and the customer’s responsibility, and should bepaid directly to the delivery courier when the order enters your country; you will be contacted by email orcall/text to make payment in advance. Les Petits Joueurs is not responsible for any import duties ortaxes.

If you fail to pay Import Charges without reasonable reason causing the liability to fall on us or the carrier,the liability amount of Import Charges may be deducted from the refund.

If you failed to pay Import Charges, or refused to accept Merchandise not in accordance with a duecancellation procedure under the Terms of Sale, the cost of returning the Merchandise, unpaid dutiesand any additional charges resulting from said failure or refusal will be deducted from the total of yourrefund.

11. ORDER AMENDMENTS & CANCELATIONS 

Depending on the status of your order, it may be possible to cancel an item or change it to a different size.

If you need to make any amendments to your purchase, please email our Customer Care team at customercare@lpjparis.com as soon as possible and we’ll see what we can do.