LPJ TERMS & CONDITIONS
1. ABOUT THESE TERMS & CONDITIONS
The Les Petits Joueurs ("Les Petits Joueurs", "we" "us") website (our "site" or "website") and related services are made available to you and Les Petits Joueurs sells its products, in accordance with the following terms and conditions. Please read the Terms & Conditions carefully before placing any orders on www.lespetitsjoueurs.com. We recommend you keep a copy of the Terms & Conditions for future reference. We may modify these Terms & Conditions from time to time. If you do not agree to any change to these Terms & Conditions do not move forward with your purchase. Any changes made after you have placed an order will not apply to that order or any resulting contract, unless we are required to make the change by law, in which case such changed term will apply to the order or resulting contract to that extent.
2. ELIGIBILITY TO PURCHASE
To place orders at www.lespetitsjoueur.com clients must:
- Be an individual as defined as a “Final Customer”
- Be 18 years or older.
- Be eligible and competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account
In particular, you must provide your real name, valid phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the payment details provided.
3. PRODUCT AVAILABILITY
Items featured on the web site reflect the actual availability of the item in color and size. Once the order is processed by the E-commerce and Logistic Department Les Petits Joueurs reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with lespetitsjoueurs.com. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
Les Petits Joueurs shall be entitled to restrict multiple quantities of a product being shipped to any one customer or postal address. Les Petits Joueurs may accordingly limit the quantity of a single product that may be ordered in an order and may reject multiple separate orders for the same product.
Payment can be made securely online. By submitting an order to us through our website you confirm and guarantee that the payment details provided on your order are valid and correct. Payment for purchases, can be made by cards specified on our site
You agree that by submitting an order, this immediately authorizes Les Petits Joueurs to charge your debit or credit card with the order payment on submission of your order and implies that you intend to pay Les Petits Joueurs if your order is accepted.
All orders are generally dispatched within 2-3 days after receipt of payment. We ship to all countries, except for Russia, Kazakhstan and India. For European countries & UK shipping is 25€; for America & Canada it's 50€; for Asia, Pacific & Africa it's 75€; for the rest of the world it's 45€. All duties and taxes are excluded in the fee offered for each country (shipping terms are Delivery Duty Unpaid). If for any reason you refuse the delivery you will still be charged for the duties and taxes. Your item will be returned to Les Petits Joueurs and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.
To access future items, you can place your pre-order. The date of shipment will be stated on the product page.
Please note that cancellations are permitted within 10 days from the confirmation message of your pre-order.
7. FAULTY PRODUCTS
Items are considered "faulty" if they do not conform to our quality standards, which require that goods correspond to their description and be of satisfactory quality. If you receive faulty purchased products, you have the right, within 48 hours, to ask for a repair, exchange, reduction in the price or a full or partial refund, according to our judegment. Please email email@example.com with images of any of your purchases, which you consider have been delivered faulty.
Please note that if the customer decides to substitute the faulty item with a compliant one, all shipping costs will be borne by Les Petits Joueurs. If the customer decides not to substitute the faulty product, Les Petits Joueurs will issue the total refund of the purchase, yet retain the costs of shipment, taxes and commissions.
Returns can be requested within 7 days from when you receive your order by sending and email to: firstname.lastname@example.org. Once you have received our confirmation to return your order, you may send it back. Your order will need to arrive back within 14 days of receipt. All purchased products being returned must be sent back (including those being exchanged) in full including in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original Les Petits Joueurs packaging. All boxes, dust bags and all other things included in your purchase should be included within your return which are deemed part of the product. We are not obliged to accept returns that do not meet the above conditions and we may refuse a refund in such case and send such products back to the customer or require the customer to arrange for their collection from us, in each case at the customer's cost.
Please note that the return is at the customer's expense, and after evaluating the correct status of the returned item, the refund will be issued by retaining the costs of the initial shipment and duties.
INSTRUCTIONS FOR RETURNS
- We will provide you with the shipping address, after which you can drop the package at the closest local Post Office or DHL point, where you will be given a tracking number which we kindly ask you to share in order to monitor the shipment correctly.
Please note that according to our policies, we do not manage the return shipment but feel free to contact our Customer Care for any detailed assistance: email@example.com
10. PRODUCT AND IMAGES ON LINE
We have made every effort to display as accurately as possible the colors of our product that appear on lespetitsjoueurs.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be entirely accurate.
Les Petits Joueurs abstains from every responsibility due to a particular configuration of a client’s computer or to malfunction in regards to color definition.